Privacy Policy
Last updated: September 29, 2026
Celltop (« Celltop », « we », « our » or « us ») places great importance on protecting the personal information of its customers and visitors.
This policy explains how we collect, use, retain and protect personal information gathered in the course of our activities, including through our website Celltop.ca, our online forms, our communications and our in-store services.
This policy is established in accordance with applicable personal information protection requirements in Quebec, including those of the Act respecting the protection of personal information in the private sector, as amended by Law 25.
1. Personal information we may collect
Depending on the situation, we may collect information necessary for our activities, including:
* first and last name;
* phone number;
* email address;
* information necessary for a repair or service request;
* information concerning a device entrusted to Celltop, where necessary for the repair or its follow-up;
* the content of communications you send us;
* information provided when you book an appointment or fill out a form;
* technical information related to your use of our website, where such information is collected by the technologies used on the site.
We limit collection to the information necessary for the purposes for which it is collected.
2. Why we collect this information
We may use the personal information collected in order to:
* respond to your requests;
* communicate with you regarding a repair, an appointment or a request;
* provide and manage our services;
* follow up on a repair;
* provide you with the information requested;
* improve our website and our services;
* ensure the security of our systems and prevent fraudulent activities;
* meet our legal obligations.
We do not use your personal information for a new purpose incompatible with the one for which it was collected, except where permitted by law or where the required consent has been obtained.
3. Communications and commercial communications
Where we wish to use your information to send you promotional or commercial communications that require your consent, we will ask for the appropriate consent where required.
You may withdraw your consent to receive certain commercial communications where permitted by law.
4. Cookies and similar technologies
Our website may use cookies or similar technologies in particular to:
* enable the operation of the site;
* remember certain preferences;
* understand the use of the site;
* improve the performance and experience of visitors;
* measure the effectiveness of certain features or campaigns, where such technologies are used.
Some cookies may be provided by technology vendors used by Celltop.
You may also change your browser settings to control certain cookies. However, disabling certain cookies may affect the operation of certain site features.
5. Disclosure to service providers
We may disclose certain personal information to service providers where necessary for our activities, for example for website hosting, electronic communications, appointment booking, technical management of the site or other functions necessary for our activities.
We limit the information disclosed to what is necessary for the purposes concerned.
Where personal information must be disclosed outside Quebec, we perform the verifications and assessments required by applicable legislation before such disclosure.
6. Protection of your information
We take reasonable measures to protect personal information against loss, theft, unauthorized access, unauthorized use, disclosure or modification.
Access to personal information is limited to persons who need it in the course of their duties.
However, no method of electronic transmission or storage can guarantee absolute security.
7. Retention and destruction
We retain personal information only for the period necessary for the purposes for which it was collected, or for the period required to meet our legal obligations.
When the information is no longer necessary, it is destroyed or, where the applicable legal conditions are met, anonymized in accordance with applicable rules.
Our retention and destruction practices take into account the nature and sensitivity of the information concerned.
8. Your rights
Subject to exceptions provided by law, you may in particular:
* request access to the personal information we hold about you;
* request the correction of inaccurate or incomplete information;
* withdraw your consent where consent is the applicable basis for the use of the information;
* ask questions regarding the collection, use or disclosure of your personal information;
* file a complaint regarding the protection of your personal information.
To exercise your rights, please contact our person in charge of the protection of personal information at the contact details below.
9. Person in charge of the protection of personal information
Person in charge of the protection of personal information
Celltop / 6453-3544 Québec Inc.
Email: Celltopmtl@gmail.com
Phone: 514-523-2008
Any request regarding access, correction or protection of personal information may be addressed to this person.
10. Complaints
If you have concerns regarding the protection of your personal information, we invite you to first contact our person in charge of the protection of personal information.
We will handle your complaint confidentially and take reasonable steps to review it and respond.
You may also exercise the remedies provided by applicable Quebec legislation with the Commission d’accès à l’information du Québec.
11. Changes to this policy
Celltop may amend this policy when necessary, in particular to reflect changes in our practices, technologies or applicable legal requirements.
The most recent version will be published on our website. Where required by law, we will inform the persons concerned of the changes made.
Date of last update: September 29, 2026.